Is technology the key to improving employee experience?

It can feel like the past 12 months has turned the HR to-do list upside on for tips to get things back on track

It can feel like the past 12 months has turned the HR to-do list upside down. Where talent management or productivity might have been priorities at the onset of 2020, today the vagaries of working from home or the legal ramifications of vaccination are far more pressing.

Going into 2020, employee experience was the number one priority of HR leaders for 2020, according to Mercer’s Global Talent Trends survey. Describing the factors that affect an individual’s satisfaction with their employer – covering wellbeing, relationships, pay and benefits and advancement opportunities, among others, as well as broader culture – it is seen as a way of measuring and improving motivation and engagement, while recognising this is rarely attributable to one individual factor.

It is perhaps understandable that the shock of the coronavirus crisis has meant active engagement with the concept of employee experience has been put on the backburner. However, experts warn that employers who continue to neglect it do so at their own risk. Indeed, both the current workplace wellbeing crisis (the CIPD’s Health and Wellbeing at Work Survey in March 2020 found 60 per cent of employers reported an increase in ‘common’ mental health problems among employees) and the wider economic malaise mean it has never been more important says Chris Pinc, managing director, HR software product management at Willis Tower Watson.